All organizations have different title structures in their organizational charts. Therefore, job titles may not be consistent across organizations. To provide clarity, if you have two or more people who report to you, Citrine's resources are for you. The aim is to support your work and knowledge, so you can build a high trust team environment, even if the overall cultural organizational environment remains low.

However, many of the online guides and trainings are highly directed at what American's term "middle management." It's because, in my time in middle management and then as an Executive, I noticed very little investment across sectors on how to be a really good manager. While most resources were focused on executive leadership. Nonetheless, that is not to say that executive leaders cannot benefit from Citrine's resources as well.

Citrine resources are for the supervisors, managers, and directors across sectors and industries. Admittedly, I have only worked in office setting during my career. Nonetheless, while building my career I worked in more labor based employment. Regardless, low trust environments live in all of them.

However, the beauty about Citrine resources is you have the ability to take what is applicable to your sector and industry and leave the rest if it does not apply.

"No." Low trust work environments cross geographic regions and cultures. However, underlying geographic, race, creed, religion etc... cultural dynamics always underlie the team environment. For example, in Sweden, the underlying culture of the county makes aggressive or direct communication rare. This doesn't mean that someone from Sweden wouldn't benefit from the Team Communication Styles Quick Guide. The beauty about Citrine resources is you have the ability to take what is applicable to your sector and industry and leave the rest if it does not apply.

After you purchase a downloadable digital product, you’ll have access to download your purchase right away from your web browser.

You’ll also receive a confirmation email to the address you input at check-out, and a follow-up email, containing a link to the digital product you purchased. Please check your spam mail as it may have gone there.

The link to your file purchase expires within 24 hours of the purchase. However, if you click the expired link (or old email) a new email will be sent to you with a new download link for your purchase (that will again expire within 24 hours).

If you are still having issues. You can contact us directly here, and we can manually send the download link to you.

Sustainability is very important to Citrine. Therefore, pdf downloads are not printable (they are also not editable). However, you may save your pdf purchase on any of your devices. Given our modern existence of having a device everywhere we go, you’ll always have your Citrine guide available to you!

No. You do not have to create an account to make purchases. However, creating a customer account makes it easy to track current and future purchases. When you create an account, your name, email and payment method (if you desire) are kept secure through Squarespace, Citrine’s website provider.

For any future purchases, creating an account makes checkout easier and faster.

Make sure you have already created an account. If you know that you have, and you have forgotten your password: 1) click “login”, at the bottom of the dialogue box, 2) click “forgot password” and follow the remaining steps. An email will be sent to you to reset your password. Please remember to check your spam if you have not received the email.

If you have forgotten the email address associated with your account, please contact us directly here.

We will keep your information as one of our interested clients, and provide you updates on posts, new training offerings, events etc.... But I will never share your information with any third party vendors.