Signed in as:
filler@godaddy.com
Case Studies
Fast, Relevant Communications to the Team
It was the very beginning of the pandemic. Executive leadership were having virtual meetings everyday to communicate what was happening within the enterprise. Moreover, we were consistently being provided with updates from the health department. I needed a way to convey this information, quickly and regularly to my team. However, I already knew it was highly likely any written update I would send via email or chat would be lost or there would be a significant delay in reading it. Therefore, I decided to create a shared folder with my team. Then I created a template for updates. I placed my leadership meeting notes, which I customized for my team, in the template. I would upload the notes every night. I would then send a Teams meeting group message, to my team letting them know new updates had been added.
Result: People could check the updates at their leisure. They were housed in a secure place where the information could not be buried within other information, or lost. Most importantly, it showed I was willing to share information they needed and wanted. It also conveyed I wanted them to be informed and safe.
Feedback: My team commented that they appreciated the communication and the way it was delivered.
Case Studies
Department Head Assists Employees in Positive Performance Review
VK used to be a leader of a department with a very low trust environment. Things had changed and so did she. Because she now led in a high trust environment she was focused on assisting her staff in anyway she could. The organization had annual performance reviews. The annual reviews were based on three main components. The first two were based on work requirements and specific professional development needs and desires, set by the manager or leader and staff member. The third category of the performance review was organization wide and applied to all employees regardless of job title. There were five assessments based on technical skill development, ability to accept input, resource management, colleague trust, and educational development and support of diversity in the workplace.
VK knew that employees are generally hyper focused on doing their jobs well. They found little time to determine ways in which to meet, let alone excel, at the organizational requirements. Employees were also tired of, and not particularly impressed with the organization's on- demand trainings. VK decided to put together a course catalogue for her staff. She researched on-line courses, lectures and presentations that were no-cost. Then within the catalogue she created, she would highlight which of the organizational requirements the resource fulfilled.
Result: VK made it easier for her staff to find resources to meet and excel on their organization wide requirements. She also provided them more engaging ways in which to do so. Most importantly, by sending the course catalogue she implied that she cared about their time and success.
Feedback: Her staff acknowledged, appreciated, and liked the course catalogue. I personally took that course catalogue idea I received as VK's staff member, and made one for my own team in my next position.
